Since User Experience Designers focus on making the user (or customer) experience intuitive. Many applications have complex behaviors.
Amazon Trade-In is a service for customers to send an item (mobile phone, camera, book...) into Amazon in order to pay the customer.
One issue that customers had was that sending in items to Amazon they would need assurance that the product would be documented when they sent it in and
In order to solve the problem, we added an app that would allow the customer to scan the item's barcode to register the item into the system.
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